Cancellation Policy

1. General Cancellation Rules

At Campfly, we understand that plans can change. We strive to offer fair and transparent cancellation policies. Please note that because we work with third-party airlines, hotels, and transport services, our cancellation rules reflect their strict policies.

2. Time-Based Cancellation Windows

Standard cancellation fees apply based on how close the cancellation is to your departure date:

Days Before Departure	Refund Eligibility
30+ Days	100% Refund (minus a flat processing fee)
15 to 29 Days	75% Refund of total package cost
7 to 14 Days	50% Refund of total package cost
Less than 7 Days	No Refund (100% cancellation charge)

*Please note: Certain international packages or peak-season bookings may have stricter timelines. This will be communicated clearly during booking.

3. Non-Refundable Situations

The following items are generally non-refundable regardless of the cancellation window:

• Flight tickets (subject entirely to the specific airline's policy).
• Visa processing fees and travel insurance premiums.
• Special event tickets or non-refundable hotel deposits explicitly stated at the time of booking.
• No-shows on the day of departure.

4. Changes, Rescheduling, and Exceptions

If you need to postpone your trip instead of cancelling, we will do our best to accommodate date changes. Rescheduling is subject to availability and may incur a date-change fee or fare differences from hotels and airlines. In cases of documented medical emergencies, we will work with our suppliers to minimize your cancellation fees where possible.

5. How to Request a Cancellation

To request a cancellation or change to your booking, you must submit your request in writing to our support team. Verbal cancellations over the phone must be followed up by an email confirmation.